How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a new computer and downloaded, however, when

Customer Question

I have a new computer and downloaded, however, when I double clic the icon....nothing ??
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: hp notebook....10
JA: Have you installed any updates recently?
Customer: no...just got the computer out of the box
JA: Anything else you want the computer expert to know before I connect you?
Customer: I did install aol
Submitted: 13 days ago.
Category: Computer
Expert:  Dustin replied 13 days ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 13 days ago.

Is this the page you download the Aol desktop program from?

Or did you install the Beta desktop instead?

Expert:  Dustin replied 13 days ago.

I tried to accept your request for a secure remote connection ( screen sharing ) and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the block

For further information you can call our customer service department.


In the meantime I am sending the remote connection offer back to you to be approved when you are ready.

Related Computer Questions