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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Recently I have upgraded my mac ox El capitan to mac ox

Customer Question

Recently I have upgraded my mac ox El capitan to mac ox Sierra.
I had a few problems resolved with AppelCare.
However when I tried to use Skype i was asked to sign in.
My problem is that I have started using Skype years ago and cannot remember the ID and
Password ***** used at the time. ( I am now 81 yrs old) I have moved 4 time and I am now in
Luxembourg. I have change phone number ,.server and Email addresse.
Please HELP
Submitted: 6 days ago.
Category: Computer
Expert:  Byron replied 6 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

If you don't recall your Skype ID from years ago it will not be possible to reset your password.

Is the email address you use now a Microsoft based address such as,,


Expert:  Byron replied 6 days ago.

The easiest way at this point is to set up a free Microsoft account which you would then use

to sign in to Skype. Go here:

Click Create Account

You can create a new account using a phone number if you wish.