Hi. My name is***** you for your question and the opportunity to assist. Amazon creates those kindle.com
addresses. Those are normal. The controlling email address is the address and password ***** use to log in to your Amazon account. You may be best off doing a reset of the reader, connecting to wi-fi and re-activating the reader.
All of your purchases will then be downloaded to the device.
Hold or slide and hold the power button for 45 seconds and restart the device.
In the passphrase field enter:###-##-####or "resetmykindle" without the quotes.
Since I'm not sure of your model number, try both of those options.
After resetting the device, if you're still having trouble getting it connected, remove the power
from your router for 60 seconds, plug it back in and give it a couple of minutes to fully start up and
then try to connect the Kindle again.
Hi Bill. Let me know if you need further assistance.
I will be standing by, looking forward to your response.
You're correct. I can't connect to the Kindle. We'll have to use this page.
Were you able to reset the Kindle using###-##-####or "resetmykindle" ?
Is your Windows 10 computer wireless or is it connected to your router with a network cable?