How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8731
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

My samsung tablet locked me out yesterday and now while

Customer Question

my samsung tablet locked me out yesterday and now while trying to get back on wont recognize me as owner
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: model sm-t560nzkuxar gmail
JA: Have you installed any updates recently?
Customer: 2 days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Computer
Expert:  Robert M. replied 10 days ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 10 days ago.

What exactly does it say that tells you it does not recognize you as the owner?

Usually it will want the password ***** the Google account that you set it up with