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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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MACBOOKPRO. I did google security check and now I cannot

Customer Question

Hi Pearl,
JA: What kind of computer do you have?
Customer: MACBOOKPRO. I did google security check and now I cannot open my e-mail. I clicked on an option about disallowing devices which are not secure. that choice does not come up again when I go through the google security check again. recently updated my google password ***** was told that it was the same password ***** my gmail account.
JA: Have you installed any updates recently?
Customer: yes, someone did that for me
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Computer
Expert:  Michelle replied 11 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

are you able to login to your gmail account fine from another computer or a smartphone?