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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I changed my google password. It was acknowledged by google.

Customer Question

I changed my google password. It was acknowledged by google. I am aware of safety and have a "google" come up in the right hand corner asking me to internal internal password.Don't know if this really is google asking or I have been compromised as there is someone accessing from brisbane.
JA: When did you last reset your username and password?
Customer: it has just come up again and it says google password ***** enter your password *****"densemson" in Internet Accounts and continue
JA: Have you installed any updates recently?
Customer: yes possibly and also contacted "gmail" to help with a problem. I gave them access to connect yesterday.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, can he/she help look at my gmail and see if ok.
Submitted: 1 month ago.
Category: Computer
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, this is probably a scam, Would you like me to set up a remote session, which will allow me to connect directly to your screen and check this for you?

Expert:  Mr.Med replied 1 month ago.

are you there, do you still need help please?