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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Not getting sound from computer how and what keys should i

Customer Question

not getting sound from computer how and what keys should i use to restore?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: g560
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Computer
Expert:  ChrisC replied 10 days ago.

Hi, my name is ***** ***** welcome to JustAnswer!

When was the last time you were able to get sound?

Customer: replied 10 days ago.
Expert:  ChrisC replied 10 days ago.

Okay, thank you.

Have you made any changes to the system in that time? Also, what version of Windows are you running?

Customer: replied 10 days ago.
give me the keystrokes needed to get sound
Expert:  ChrisC replied 10 days ago.

I'm trying to figure out exactly what the problem is with the machine. It's probably not an issue with keystrokes.

It seems like either your sound card has failed or there's a setting that isn't set correctly. You also could be having a driver problem.

Did you see my questions?

Customer: replied 10 days ago.
i will get online and download the manual which will give me the function keys. Hoping for an inexpensive and quick solution
Expert:  ChrisC replied 10 days ago.

Okay, I will opt out of the question and open it up to other Experts.

Expert:  IT Miro replied 10 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.

Please tell me which Windows version is installed on your G560 computer?

It could be:
- Windows XP
- Windows Vista
- Windows 7
- Windows 8 / 8.1
- Windows 10

Knowing the right Windows version will allow me to provide the correct instructions for you.

IT Miro