How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I an trying to access my Google Docs account that I seldom

Customer Question

I an trying to access my Google Docs account that I seldom use.Apparently password ***** changed and I got a window that sent me a code 489163 to get access but can't get back to window asking for the code.My email address is***@******.***
JA: Just to clarify, what email service provider are you using for this account?
Customer: I usually access it on Google Chrome.Enter Google docs and click on header that takes me to my account.
JA: Have you installed any updates recently?
Customer: Not that I am aware of.Although I do get MSN notifications of updates for Outlook 7 occasionally.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Can this be done by phone? I have arthritis in my hands and sometimes typing is difficult.
Submitted: 8 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 days ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?

Can you please confirm the email address that is on your Google (Docs) account?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 8 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,