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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 729
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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My E-mail has been changed but I can't get my old email

Customer Question

my E-mail has been changed but I can't get my old email information
JA: Just to clarify, what email service provider are you using?
Customer: was using onefreevoice but got changed to gmail
JA: Have you installed any updates recently?
Customer: just latest OS10 but that done aweek ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: I would like to reset back to onefreevoice as it has all of my email data
Submitted: 1 month ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 month ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Customer: replied 1 month ago.
OK
Expert:  Quiksilver07070 replied 1 month ago.

OKay......so....just to clarify....you had an Email address, and it was working fine......and then you changed the Email address (which basically menas you got a NEW Email address, because you cant change email address's once they are created.....you can only delete them) and now you dont have the information (old emails) from your previous email address.......is that correct?

Customer: replied 1 month ago.
Expert:  Quiksilver07070 replied 1 month ago.

When you say you CHANGED your Email address.......what exactly did you do?

Expert:  Quiksilver07070 replied 1 month ago.

Im also not finding a website by the name of OneFreeVoice.com

Customer: replied 1 month ago.
When I signed into my normal email it asked for my password ***** then wouldn't except. Asked for help and then was asked to Chang password ***** email address. Onefreeboice is an old server so I can only assume it is now under Gmail since it always worked
Customer: replied 1 month ago.
Onefreevoice is old server
Expert:  Quiksilver07070 replied 1 month ago.

Okay....its an old server....HOW OLD?

Google has been around for a long time now.

Customer: replied 1 month ago.
I'm guessing up to 10 yrs
Expert:  Quiksilver07070 replied 1 month ago.

I dont think i can solve this without being able to SEE your screen.

I just dont know what your referring to.

I dont want to say your doing it wrong...because i cant SEE what your doing......so i would like to offer a remote session so that i can see your screen, and diagnose, and help you get your info back...if possible.

In some cases, if the emails are THAT old (10+ years) they might have been erased by google.

Customer: replied 1 month ago.
I don't care about old emails I need contacts and assurance current people using onefrrvoice can contact me. I do 90% of my business on line and am afraid I won't get information
Expert:  Quiksilver07070 replied 1 month ago.

okay......well.....as i said....i wonyt be able to help unless i can SEE exactly what your referrinhg to.......and there is just NO WAY you could describe it correctly to me in detail for me to formulate a solution.

If you want to do the remote session.......then we can continue.....if not.....then i will have to move on.

Customer: replied 1 month ago.
Can you at least give me google tech support no?
Expert:  Quiksilver07070 replied 1 month ago.

Google does NOT have Live tech support....only automated support.

Keep in mind that FREE Email accounts (like google Gmail) number in the millions, and if they gave live support to them all they would go out of business.......so....they dont have live support......they dont even have a way to email them with questions.

YOu are left to figure it out on your own using googles Support page.

Now, i can help you with this......but unless we can do a remote session.....i cant help you any further.

Customer: replied 1 month ago.
ThNks for your help, I will just accept new gmail and muddle on
Expert:  Quiksilver07070 replied 1 month ago.

Your welcome.

Please take a moment to rate my performance. Thank you!

Expert:  Quiksilver07070 replied 1 month ago.

Your welcome.

Please take a moment to rate my performance. Thank you!

Expert:  Quiksilver07070 replied 1 month ago.

I do not get any compensation for helping you unless you rate me.

Thank You!

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