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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am having proublems loging on my email I change my pass

Customer Question

HI I am having proublems loging on my email I change my pass word and then they ask me for security words and can not get thru I been traying nothing works thank you. my email is***@******.***
Submitted: 3 months ago.
Category: Computer
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

Unless you have signed in from a computer successfully or have that email open on another device and not signed out

of it, you have no recovery methods in place. At all.

Are you able to get into this email on another device with a saved password *****? We cannot

see the password ***** you do, but we can reset it.

Customer: replied 3 months ago.
ok this my only computer I have.
Customer: replied 3 months ago.
I have already paid the first five dollars.
Expert:  Isaac Franklin replied 3 months ago.

I need for us to be able to answer and ask questions.

Are you able to get into this email on another device with a saved password *****? We cannot

see the password ***** you do, but we can reset it?