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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased Office 365 on line in July. When I try to

Customer Question

I purchased Office 365 on line in July. When I try to download it to my computer it states I need a key and app. I haven't been able to do anything with it nor download any documents that are emailed to me. Can you help. I do not know the computer that well.
Submitted: 6 months ago.
Category: Computer
Expert:  John replied 6 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Expert:  John replied 6 months ago.

Could you please provide the following details.

After you purchased office 365 did you get a email regarding the purchase ?

What type of document are you trying to open,is it a word,excel file?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 6 months ago.

Please answer my above questions so that i can help you better.

Expert:  John replied 6 months ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Thanking you,

John

Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online and available.