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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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Juno does not recognize my password that I have been using

Customer Question

juno does not recognize my password ***** I have been using for years.It as
Submitted: 1 month ago.
Category: Computer
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

Have you tried to reset your juno password?

Please go to the following to try and reset your password:
https://account.juno.com/account/acmg/forgotPassword.do

Let me know if you are successful or need further help.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Expert:  Isaac Franklin replied 1 month ago.

I sent you a remote support offer if you would like for me to log in with you on your pc and help you

with this.

If you do not wish for remote support , ignore the offer and try to reset your password ***** the link above.

Let me know what you would like to do and how far you got by replying back to me.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 1 month ago.
I cannot get into my e-mails so how am I to get an answer to my problem?
Expert:  Isaac Franklin replied 1 month ago.

That is a password ***** to 'get' into your email again. You know your email address,

you can reset your juno email at that link.

Expert:  Isaac Franklin replied 1 month ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

Have you tried to reset your juno password?

Please go to the following to try and reset your password:

https://account.juno.com/account/acmg/forgotPassword.do

Let me know if you are successful or need further help.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin