How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I cannot get to my yahoo account emails: the email address I

Customer Question

I cannot get to my yahoo account emails:
JA: How long have you had this issue with your Yahoo account?
Customer: the email address I have is blocked:***@******.***
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just need to be able to access to my emails. have not be able to for just about a month
Submitted: 12 days ago.
Category: Computer
Expert:  GeekGal replied 12 days ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers, email issues, software problems. etc. It would be my pleasure to assist you with this. I'll need to ask a few questions in order to best help. Is your account locked because you have entered an incorrect password ***** many times? Or sis you receive an email from Yahoo telling you that it was blocked for some other reason? When is the last time that you tried to access the account?