Hi there an welcome
Can you please go to my link below, go down the page and click download
Run the file that is downloaded to your computer which will do a reset (this does not effect your data).
Once done, restart and tell me please how it now operates.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.