How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I can not login to my account it tells me no moden found on

Customer Question

i can not login to my account it tells me no moden found on computer
JA: Have you tried having password ***** directions emailed to you?
Customer: no i do not want to reset my password
JA: Have you installed any updates recently?
Customer: no but you did
JA: Anything else you want the computer expert to know before I connect you?
Customer: i would like to take with them on the phone my number is(###) ###-####
Submitted: 8 days ago.
Category: Computer
Expert:  technicalcat replied 8 days ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the exact message you receive about the modem?