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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Well, my Desktop tells me that the most recent check for

Customer Question

Well, my Desktop tells me that the most recent check for updates is \Never, and that the Updates Installed is also Never. I selected to update, and the computer runs for hours, and never finds anything. If I select View Update History, says, "You have not tried to install any updates for your computer. If I go to Uninstall an Update using Programs and Features, it shows I have 269 updates installed, but none from 2013 or 2015. However, it shows 124 Office updates from 2011 thru March 5, 2016. It seems that MS Updates are the ones that are missing. They seem to have stopped on 4/29/14. I tried stopping the MS Update Service and deleting the SoftwareDistribution folder, then restarted the Update Service. But the computer has been looking for updates for over 4 hours. Any ideas?
JA: How much experience do you have with this particular machine?
Customer: I am not intimidated by it. I have had this machine for around 5 years, and have been working with computers since the Apple II came out, before it had a case.
JA: Have you installed any updates recently?
Customer: Note since the end of may, as I have been out of town, only controlling it remotely on occasion.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I cannot think of anything.
Submitted: 14 days ago.
Category: Computer
Expert:  Cody replied 14 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 14 days ago.

Is this a Windows 7 computer?

Customer: replied 14 days ago.
Customer: replied 14 days ago.
If you are successful, will you share the info with me?
Expert:  Cody replied 14 days ago.


Expert:  Dustin replied 7 days ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Were you ever able to resolve this issue? Did you still need help?

Thank you for clarifying..

Dustin S

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