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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35235
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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The icons and screen suddenly became very enlarged and I

Customer Question

The icons and screen suddenly became very enlarged and I don' t know how to get it back to its original size.
JA: What kind of computer do you have?
Customer: Gateway desk top pc
JA: Have you installed any updates recently?
Customer: I did for one of my anti- virus program and also my Window 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: Thee was also a message saying that I am missing an AMD driver which I am sure what that is.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

What's the model of your Gateway desktop PC computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please check the label(s) at the back (or sides) of your Gateway computer for the model of it.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please go to Device Manager (right-click on the Start button, then click on Control Panel, then click on System and security -> System, then click on Device Manager on the left.)

- Then double-click on the item Display adapters in order to open / expand it, then right-click on the display / graphics item below it, then select the option Update Driver Software..., and continue and check.

- If needed, go to Control Panel -> Appearance and Personalization -> Display -> Adjust resolution, then increase the Resolution numbers to the maximum, then click on Apply / OK at bottom and check. If needed, test with other resolution numbers.

- If needed, go to the AMD website below:

http://support.amd.com/en-us/download/auto-detect-tool

, then there, download and install the AMD Driver Autodetect tool in order to update the display / graphics driver on your computer, then check.

Please let me know if you still need help with this issue and/or with anything else. If needed, please let me know the model of your Gateway Desktop PC, which you can check at the Gateway website below:

http://www.gateway.com/gw/en/US/content/drivers-downloads

- There, if needed, you can also download / update the VGA (display) driver.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

How are you? If you still need help with this issue and/or with anything else, please type at the box below, then click on the Send button below to communicate with me, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit.

Thank you very much,