I'm sorry about the issue. When did this issue first occur?
What's the model of your Gateway desktop PC computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
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Please check the label(s) at the back (or sides) of your Gateway computer for the model of it.
Please go to Device Manager (right-click on the Start button, then click on Control Panel, then click on System and security -> System, then click on Device Manager on the left.)
- Then double-click on the item Display adapters in order to open / expand it, then right-click on the display / graphics item below it, then select the option Update Driver Software..., and continue and check.
- If needed, go to Control Panel -> Appearance and Personalization -> Display -> Adjust resolution, then increase the Resolution numbers to the maximum, then click on Apply / OK at bottom and check. If needed, test with other resolution numbers.
- If needed, go to the AMD website below:
, then there, download and install the AMD Driver Autodetect tool in order to update the display / graphics driver on your computer, then check.
Please let me know if you still need help with this issue and/or with anything else. If needed, please let me know the model of your Gateway Desktop PC, which you can check at the Gateway website below:
- There, if needed, you can also download / update the VGA (display) driver.
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