Hello,I am the person that will be helping you today.
When you attempt to connect what happens? Are you given any type of error message?
I will be standing by, looking forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
We are not Skype. You are just using profanity at someone who is trying to help. I will send up the refund.