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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8753
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Four years ago i set up a g mail account on my work e-mail i

Customer Question

hi four years ago i set up a g mail account on my work e-mail i just got a new phone and i forgot the password ***** that initial set up how do i retrieve my e-mail.
JA: How long have you had this issue with your Gmail account?
Customer: i just got the new phone so i need my password ***** retrieve my e-mails from g mail
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Have you tried anything?

If you have a Windows or Mac computer, is your gmail email still working on the computer?

Can you please confirm your gmail email address?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
Expert:  Robert M. replied 1 month ago.

i can help you if you can work with the security that you set up originally to prove your ownership of the account