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Hi John, my name is ***** ***** welcome to JustAnswer!
Has PowerDVD ever worked properly for you?
Have you ever been able to play a video DVD with PowerDVD without problems?
Well it sounds like there may be a compatibility issue between the drive and the software. Did the software come with the computer or did you buy it separately?
Since the software came preinstalled, I'm assuming you don't have any kind of installation media, is that correct?
Okay John, not sure what your reaction was for. I was just trying to gather some information from you.
I will opt out of the question and open it up to other experts.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if you still require assistance with the PowerDVD problem?I am awaiting your reply.Thanks,IT Miro
John, please note that you have reached JustAnswer - online paid question-and-answer website where you can ask questions and get them answered by verified Experts.I am a Computer Expert who can assist you with any computer-related issue. I am familiar with PowerDVD, so that is why I replied to you.
We mostly communicate with customers in this chat mode; however, we can also provide a secure remote assistance where we remotely connect to the customer's computer and solve a computer issue.
If you would like to continue, let me know how you wish to proceed.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro