For Online Computer Support, Ask a Computer Technician
Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Are you getting an error "request timed out"?
There is no risk of hack with remote assistance. It's just me connecting to your computer. If you'd like to continue with Q&A, that's fine. It just may take longer this way as I need to check more details about your networking setup and so on.
Are you on a VPN when using Google share?