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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to use google share with a business, as I work

Customer Question

I am trying to use google share with a business, as I work it keeps timing me out and I lose all the work I am doing in excel. Please note, this is my first time using the shared folders
JA: What's the make and model of your computer? And what version of Excel are you using?
Customer: I am working on an ACER and I have the most current version of excel.
JA: Have you installed any updates recently?
Customer: yes, two days okay....today is my first day to work in the shared folders
JA: Anything else you want the computer expert to know before I connect you?
Customer: ??? I just need to be able to work in these shared folders
Submitted: 7 months ago.
Category: Computer
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you getting an error "request timed out"?

Customer: replied 7 months ago.
It is saying I no longer have access, times out and does not save my work
Customer: replied 7 months ago.
I am really sorry, I have been hanked before....this isn't going to work for me.
Expert:  technicalcat replied 7 months ago.

There is no risk of hack with remote assistance. It's just me connecting to your computer. If you'd like to continue with Q&A, that's fine. It just may take longer this way as I need to check more details about your networking setup and so on.

Are you on a VPN when using Google share?