Hi Bridget. I do see another question listed for you but it is listed as a problem with your broadband connection, not a problem with Match.com. Are these the same question or are they 2 separate issues? I can walk you through your match.com issues, and give you all of the options along with instructions, but you'll need to return to the original expert for help with the original question.
Do you want to permanently delete your account? That will delete all data including pictures? If so, here's how you can do it.
Important: Before you can delete your account, you need to cancel the automatic renewal of your subscription. You can then delete your account via the “My account settings” section of our website.
Here's a step by step guide to delete your account:
- Hover your mouse over your screen name displayed at the top right of any page when you are logged into the site and click 'My account settings'
- At the bottom of this page you'll see a link that says "To suspend or delete your account, click here"
- At the very end of the next page select the links that says “To delete your account and permanently remove your profile from the site, click here” (clicking on “Suspend my account” will merely hide it)
- Upon selecting the link, you can choose to delete your account
Remember, once you decide to delete your account, it will be deleted permanently and you will be unable to reinstate it. You may want to consider choosing the suspend option rather than the delete option so your profile and the connections you made aren’t lost forever. If you choose to suspend rather than delete, your information (including pictures, will remain available to you if you should wish to reinstate your account, but not visible to anyone else.