Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Could you please answer the following question? 1.Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10
2.Is this a windows login password ?
Is this a Microsoft account password ***** has email address as login name or is it a local account which has just a user name ?
Did you see my above reply,if so please answer it also if you are not clear of my question please do let me know that too.