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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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New laptop yesterday tells me I have wrong paseword wont let

Customer Question

new laptop yesterday tells me I have wrong paseword wont let me open it
JA: When did you last reset your username and password?
Customer: yesterday
JA: Have you installed any updates recently?
Customer: new computer yesterday
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Expert:  John replied 1 month ago.

Could you please answer the following question?
1.Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10

2.Is this a windows login password ?

Sincerely,
John

Customer: replied 1 month ago.
windows 10 login paseword
Expert:  John replied 1 month ago.

Is this a Microsoft account password ***** has email address as login name or is it a local account which has just a user name ?

Expert:  John replied 1 month ago.

Did you see my above reply,if so please answer it also if you are not clear of my question please do let me know that too.