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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5258
Experience:  B.Sc. Computer Science with Honors
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I am trying to find the original product key for windows 8.1

Customer Question

I am trying to find the original product key for windows 8.1 that came with my new computer. I am trying to update to windows 10 but the product key the technician from Microsoft gave me is not working
Submitted: 7 months ago.
Category: Computer
Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 7 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 7 months ago.

Why do you need a product key for, is your Windows 8.1 not working?

Customer: replied 7 months ago.
I am updating to windows 10, but the product key the Microsoft technician key is not being accepted.
Customer: replied 7 months ago.
The product key they gave me is 7BXNH-RQ468-WYQ2B-F44PB-HT8VQ
Customer: replied 7 months ago.
I previously updated to windows 10 when I first bought my computer, but somehow it installed windows enterprise not the home version. I have been getting a lot of errors, and wanted to go back to the home version.
Expert:  Michelle replied 7 months ago.

Where did you get this product key from?

Expert:  Michelle replied 7 months ago.

you must have upgraded to windows 10 long time back.

For the general public, the free upgrade offer for Windows 10 ends on July 29.

Expert:  Michelle replied 7 months ago.

let me know if you need more info.

Customer: replied 7 months ago.
How to I go back to windows 10 home from windows enterprise? I have been getting a lot of errors with the enterprise version.
Expert:  Michelle replied 7 months ago.

did you read my last message.

Expert:  Michelle replied 7 months ago.

if you have no data or have a backup of your important data then you can opt for factory restore which will bring the computer back to the original state as you got the first day. Then you can try to run a windows upgrade using the Windows updates that way you can get into windows 10.

For the general public, the free upgrade offer for Windows 10 ends on July 29

Windows 10 free upgrade for customers who use assistive technologies

Customer: replied 7 months ago.
OK thanks I will try that then. I have a backup of all my data already.
Expert:  Michelle replied 7 months ago.

I hope I’ve provided the information you were seeking. If you have any question feel free to ask.Thank you

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