Hi. My name is***** you for your question and the opportunity to assist. You can try to force the laptop into
recovery mode. Hold down the power button to shut it off (about 5 seconds)
Disconnect anything attached except the power cord.
Turn it on and as soon as you see the spinning balls, hold down the power button to shut it off.
Repeat the procedure.
On the third startup it should go to a recovery screen.
Let me know the result please.
Hello and good morning. Do you still need assistance with your laptop?
Ok. Thanks. You can contact customer service here: 1-***-***-****
and they'll take care of any charges.