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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got a fatal error screen and now the laptop has a black

Customer Question

I got a fatal error screen and now the laptop has a black screen and is spinning
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Dell Inspiron 13 5000 Series and Windows 10
JA: Have you installed any updates recently?
Customer: HP Printer Wifi software
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist. You can try to force the laptop into

recovery mode. Hold down the power button to shut it off (about 5 seconds)

Disconnect anything attached except the power cord.

Turn it on and as soon as you see the spinning balls, hold down the power button to shut it off.

Repeat the procedure.

On the third startup it should go to a recovery screen.

Let me know the result please.

Expert:  Byron replied 1 month ago.

Hello and good morning. Do you still need assistance with your laptop?

Customer: replied 1 month ago.
but we brought someone in. The hard reset led to more issues
Expert:  Byron replied 1 month ago.

Ok. Thanks. You can contact customer service here: 1-***-***-****

and they'll take care of any charges.