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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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PicturesI downloaded pictures to desktop and I need to put

Customer Question

picturesI downloaded pictures to desktop and I need to put them back in google pictures app
JA: What kind of computer do you have?
Customer: iMac
JA: Have you installed any updates recently?
Customer: not that I recall
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Martin replied 1 month ago.

Hello, how are you doing today?

Are you trying to get all your downloaded pictures onto Google photos so you can view them online?

Customer: replied 1 month ago.
Please fix my computer
Expert:  Martin replied 1 month ago.

You can upload your pictures using the desktop uploader:

https://photos.google.com/apps

Customer: replied 1 month ago.
Can't find the desktop uploader
Expert:  Martin replied 1 month ago.

Try accepting the remote session offer again so I can do it for you

Expert:  Martin replied 1 month ago.

Doesn't seem to be going through. From your computer click the following link:

https://ngmt.screenconnect.com/?Session=2314acca-27c7-43a3-87c6-26646c01f499

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 1 month ago.
Can't log in it is requesting a login code
Customer: replied 1 month ago.
Says my username and password ***** not correct
Expert:  Martin replied 1 month ago.

If it's requesting a code it means you didn't click on the link but typed it instead and may have done so with a typo.

You need to click on the link from your computer, if you're not contacting me via your computer and are typing the link on your browser, type just this portion of the URL:

https://ngmt.screenconnect.com

When prompted for a code, enter: NDIZ

Customer: replied 1 month ago.
Got to the screen "Join Session" typed in ND etc it won't allow me to sign in call me at(###) ###-####
Expert:  Martin replied 1 month ago.

The remote session doesn't appear to be accepted yet - were you able to click on Accept?

Expert:  Martin replied 1 month ago.

Also, go to www.teamviewer.com donwload the software there and install it