How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30282
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My explorer is a piece of garbage. I've spent hours with

Customer Question

my explorer is a piece of garbage. I've spent hours with comcast they say its the explorer. Is ther an update I shiuld down load? I don't know which one I have. This desk top is 4 years old.
Submitted: 17 days ago.
Category: Computer
Expert:  Richard replied 17 days ago.

Hi there Richard and welcome

Can you tell me please exactly what the issue is you're encountering please?

Thank you

Customer: replied 17 days ago.
Web site keeps closing down or doesn't open. Takes very long to open.
Expert:  Richard replied 17 days ago.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if explorer now functions correctly please.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 17 days ago.
I thought I was connected to Microsoft. I'd rather not continue.
Expert:  Richard replied 17 days ago.

ok, no problem Richard

Expert:  Richard replied 17 days ago.


Related Computer Questions