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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32929
Experience:  Over 20 years of consulting to the IT industry
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My explorer is a piece of garbage. I've spent hours with

Customer Question

my explorer is a piece of garbage. I've spent hours with comcast they say its the explorer. Is ther an update I shiuld down load? I don't know which one I have. This desk top is 4 years old.
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there Richard and welcome

Can you tell me please exactly what the issue is you're encountering please?

Thank you

Customer: replied 4 months ago.
Web site keeps closing down or doesn't open. Takes very long to open.
Expert:  Richard replied 4 months ago.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if explorer now functions correctly please.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 4 months ago.
I thought I was connected to Microsoft. I'd rather not continue.
Expert:  Richard replied 4 months ago.

ok, no problem Richard

Expert:  Richard replied 4 months ago.

.

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