How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8750
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Using my android phone. Received a message that my password

Customer Question

Using my android phone. Received a message that my password ***** expired. I have not been able to log into POF. I tried reset password, but I don't get anything from POF.
JA: When did you last reset your username and password?
Customer: I haven't been able to reset my password ***** username
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I gave someone my email address and they said that they needed the code key to Yahoo in order to send me some pictures which I never received. It was about 8 letters. I still have it in my messages
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Customer: replied 1 month ago.
Ok. How can I try to fix the problem
Expert:  Michelle replied 1 month ago.

you are not able to login to which account POF or your yahoo email?

Customer: replied 1 month ago.
No. I would like you to walk me thru. I just gave up 37 dollars and haven't been told anything yet
Expert:  Michelle replied 1 month ago.

i can walk you through just to be clear i want to know do you have access to your email yahoo?

Customer: replied 1 month ago.
I can log into Yahoo, not POF
Expert:  Michelle replied 1 month ago.

alright thanks for confirming

Expert:  Michelle replied 1 month ago.

what is the username of the POF account?

Customer: replied 1 month ago.
MiszK
Expert:  Michelle replied 1 month ago.
  1. Open POF recovery page. by clicking here. ...
  2. Enter email address. Type the email address that's linked to the POF account and click on Submit.
  3. Confirmation. Your ads will be inserted here by. ...
  4. Reset your password. is the title of the mail you will receive now. ...
  5. Pick a new password.
Customer: replied 1 month ago.
It's doing the same as it has been. I get a message saying remove POF from bulk folder and click not junk
Expert:  Michelle replied 1 month ago.

Do you want me to remote connect and check your screen?

Customer: replied 1 month ago.
Do you think it has anything to do with the Yahoo code key.
Expert:  Michelle replied 1 month ago.

if you are following the forgot password ***** then yes you should get a reset code in your recovery email.

Customer: replied 1 month ago.
I want it fixed. I paid for POF and this. Just don't want to waste money if you can't fix.do you need the code key and how do you reset it
Expert:  Michelle replied 1 month ago.

You are not wasting your money, I am helping you out for this.

What is the email address where you got the pof code?

Customer: replied 1 month ago.
Ok. *********************
Expert:  Michelle replied 1 month ago.

the code you already receieved has been expired i will send you a new code on your email so i would need your email address.

Customer: replied 1 month ago.
Expert:  Michelle replied 1 month ago.

check your email for a new pof code

Customer: replied 1 month ago.
Nothing is there
Expert:  Michelle replied 1 month ago.

Check the junk folder. POF email takes some time to reach.

Expert:  Michelle replied 1 month ago.

is this email registered with POF?

Customer: replied 1 month ago.
It's the only email that I use. Nothing in spam either. The Yahoo account key that I gave out is VEGKHBZH
Expert:  Michelle replied 1 month ago.

is this the new code you got now?

Expert:  Michelle replied 1 month ago.

the reset link has been sent in your email from POF click on that link and it will ask you to enter a new password.

Expert:  Michelle replied 1 month ago.

check the picture attached.

Customer: replied 1 month ago.
No. I got it two days ago. A friend said he needed to send me something and I been having trouble since. Not sure if it is related
Expert:  Michelle replied 1 month ago.

code is not the right email its the reset link you must get in your email as the screenshot attached.

Customer: replied 1 month ago.
Can't see the pictures
Expert:  Michelle replied 1 month ago.

i have checked the link after uploading it click on the link and it should open it on a new tab.

Customer: replied 1 month ago.
I can see a part of the picture in the top left hand corner of my phone. I can't see the whole picture
Expert:  Michelle replied 1 month ago.

do you have a computer to check it will open fully on a computer.

Customer: replied 1 month ago.
Just a smart tv. Will that work
Expert:  Michelle replied 1 month ago.

if you are ready to share your yahoo password ***** can try to reset it from my side and later you can change your yahoo and pof password.

Customer: replied 1 month ago.
Ok. Password ***** ***** it's the same for POF
Expert:  Michelle replied 1 month ago.

ok let me try

Expert:  Michelle replied 1 month ago.

the yahoo email server is slow i am waiting for the email to arrive.

Customer: replied 1 month ago.
I been trying for two days. It never came
Expert:  Michelle replied 1 month ago.

it comes but as i said yahoo email has a problem it filters and receives emails that takes time.

Customer: replied 1 month ago.
Ok
Expert:  Michelle replied 1 month ago.

will let you know once i am in.

Expert:  Michelle replied 1 month ago.

Still waiting for the link to come up in the email.

Customer: replied 1 month ago.
I've done the same thing. That's why I need help. I tried the link and I still haven't seen it yet
Expert:  Michelle replied 1 month ago.

there is a gmail account found in the yahoo email did you check the gmail account if the pof reset it send in that.

Expert:  Michelle replied 1 month ago.

There is a problem with POF email server i have fixed the password ***** issue many times.

Customer: replied 1 month ago.
I guess so. Its the last resort. What do I need to do
Expert:  Michelle replied 1 month ago.

nothing just wait for the email to arrive with the reset link.

Customer: replied 1 month ago.
Ok. Let me know when it comes thru
Expert:  Michelle replied 1 month ago.

sure i will.

Expert:  Michelle replied 1 month ago.

can you check***@******.*** for pof email

Customer: replied 1 month ago.
Nothing there
Expert:  Michelle replied 1 month ago.

when was the last time you were able to access pof?

Customer: replied 1 month ago.
Saturday 10/8
Expert:  Michelle replied 1 month ago.

ok

Customer: replied 1 month ago.
Thanks for trying. I am just going to give up on it.
Expert:  Michelle replied 1 month ago.

i will still wait for it sometimes it takes 24 hrs to unlock the account.

Customer: replied 1 month ago.
Thanks, ***** ***** am just going to try to get a refund. Haven't been on the site long
Expert:  Michelle replied 1 month ago.

i have signed out from yahoo its all your now.

Expert:  Robert M. replied 1 month ago.

Check your spam folder for the password ***** link

Pof gets flagged as spam a lot

Or you can just make a new Pof account. They are free and you don't get a lot of support with them. Sometimes it's just easier to ! make a new one