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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
you are not able to login to which account POF or your yahoo email?
i can walk you through just to be clear i want to know do you have access to your email yahoo?
alright thanks for confirming
what is the username of the POF account?
Do you want me to remote connect and check your screen?
if you are following the forgot password ***** then yes you should get a reset code in your recovery email.
You are not wasting your money, I am helping you out for this.
What is the email address where you got the pof code?
the code you already receieved has been expired i will send you a new code on your email so i would need your email address.
check your email for a new pof code
Check the junk folder. POF email takes some time to reach.
is this email registered with POF?
is this the new code you got now?
the reset link has been sent in your email from POF click on that link and it will ask you to enter a new password.
check the picture attached.
code is not the right email its the reset link you must get in your email as the screenshot attached.
i have checked the link after uploading it click on the link and it should open it on a new tab.
do you have a computer to check it will open fully on a computer.
if you are ready to share your yahoo password ***** can try to reset it from my side and later you can change your yahoo and pof password.
ok let me try
the yahoo email server is slow i am waiting for the email to arrive.
it comes but as i said yahoo email has a problem it filters and receives emails that takes time.
will let you know once i am in.
Still waiting for the link to come up in the email.
there is a gmail account found in the yahoo email did you check the gmail account if the pof reset it send in that.
There is a problem with POF email server i have fixed the password ***** issue many times.
nothing just wait for the email to arrive with the reset link.
sure i will.
can you check***@******.*** for pof email
when was the last time you were able to access pof?
i will still wait for it sometimes it takes 24 hrs to unlock the account.
i have signed out from yahoo its all your now.
Check your spam folder for the password ***** link
Pof gets flagged as spam a lot
Or you can just make a new Pof account. They are free and you don't get a lot of support with them. Sometimes it's just easier to ! make a new one