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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am not able to access my yahoo account on my iPhone. I

Customer Question

I am not able to access my yahoo account on my iPhone. I have reset password ***** times on my desktop, then try to reset on phone and comes back login information incorrect try again. my email is***@******.*** Can you help
JA: How long have you had this issue with your Yahoo account?
Customer: Since Oct 7
JA: Have you installed any updates recently?
Customer: not that I am aware of. still getting emails on desktop
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you able to access the mail from any other computer or device?

Customer: replied 1 month ago.
Frpm my desktop only
Expert:  technicalcat replied 1 month ago.

How do you access the email on your desktop? Do you use a browser such as firefox or Internet explorer (blue E icon), or do you use a mail client like Outlook or Windows (Live) Mail?

Customer: replied 1 month ago.
My svc provider is comcast...i see you have pending 5 & 35 dollar charges on my credit card. I did not authorize thid. If that is what it takes just forget it
Customer: replied 1 month ago.
Take them off. I do not wish to pursue this. You are going to make my acct overdrawn