Hello! My name is*****I am a certified computer professional who will assist you.
Please tell me if Windows 10 is installed on your computer or another Windows version?
I am sorry for the issue. Your options are to either have it replaced if it is still under warranty, or pay a technician such as myself to help you get it fixed.
If you want to continue, I can suggest you what to do in order to get it up and running.
Let me know what you would prefer.
Yes, the deposit has been successfully paid. Regarding the monthly subscription, you can turn it Off or On by clicking on this link:
Now, let's solve the problem you are experiencing:
First, please tell me if the boot process reaches the Windows logon screen where you need to select your account and type the password?
Thanks for the update!
It seems there is a problem with the current Windows installation. There is a way to refresh it which will automatically re-install Windows. You can choose to have the private files saved (if any) or have the entire contents deleted.
If you would like to proceed with the refresh, I can provide the instructions for you to follow. The refresh process usually takes about 30 minutes.
As I mentioned, the refresh process takes about 30 minutes, not all day.
If you want me to provide the instructions for refreshing Windows 10, let me know; otherwise, we can cancel this request.
You can cancel, but I thought you came here for assistance. I am confused.
No problem. Writing the instructions takes time. If you are free at some other time, for example tomorrow, we can continue then.
If you request a full refund now, you won't be able to get back to this page since it would be locked, so if you plan to come back tomorrow, you don't need to request a refund.
This page will always be active for you, so you can come back here anytime and send me a message. I will be notified and will reply to you as soon as possible; however, if you would rather want to cancel this request and have the money refunded, you can request it on this link:
I will transfer your request for a full refund to the JustAnswer customer service, so you don't need to click on the link I sent you.
You will be notified about the status of the refund by a customer service representative.
No problem! :)