I'm sorry about the issue. Is your iPhone asking for the Apple ID password? Or is it something else?
What's the email address or part of the email address, if any, such as [email protected]
Please reply at the box below. Thank you,
Thank you. Do you recognize that email address h.....@r......ca? If yes, what's the full email address for it? And do you currently have access to that email address or not?
No problem. Do you recognize that email address h.....@r......ca? If yes, what's the full email address for it? And do you currently have access to that email address or not?
- Also, have you tried anything?
Can you please confirm your previous @rogers.com email address? Is there number or any special character (such as a period, a hyphen, an underscore, etc.) in your previous email address?
Please let me know. Thank you,
The iPhone is showing the email address h.....@r......ca. Is that correct? If so, do you remember any previous email address of yours that starts with the letter H and contains @R in the middle and ends with the two letters CA?
Thank you. For account security verification, please tell me your birthday (month/day/year), and country of residence and Postal Code.
It does not take those information. When you first set up the rogers email previously, were you in one of those two postal codes, or another postal code?
Also, please make sure the birthday is ***** that rogers email address (not for your spouse, etc.)
I'm sorry. I'm out of ideas, so let me open the issue to other experts. Please do not wait; you will get an email message when there is a response from another expert. Thank you for your patience.
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Give me a moment to check on the issue please>
With a lost password ***** an iphone, without being able to recover your account, the only way to re-activate it is to factory reset it using recovery. Be aware this will delete everything on the phone, this is not reversible, so if you have anything you want to save it will be gone.
Heres the step by step.
That should get you back where you need to be to activate the phone. It will be just as it was when you bought it originally. What this will do (along with delete everything and lose the password) is set you up to be able to use a brand new itunes/apple account on your phone moving forward.
Let me know if I can help with anything else on this and don't forget to rate if this does end up solving the problem!