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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 607
Experience:  Technical Support Coach at Liberty Tax Service
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I can not get into my paypal account i forgot my password

Customer Question

hi i can not get into my paypal account i forgot my password ***** the phone numbers on the account are no longer in service
JA: Have you contacted anyone about your account?
Customer: no im just doing that now
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Isaac Franklin replied 6 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 6 months ago.

You can reset by your email as well as your phone number attached to your account.

  1. Go to Paypal.com on your computer.
  2. Click ‘Problem with login?’ under the ‘Log In' button.
  3. Select ‘I’ve forgotten my password.’
  4. Enter the email address you used to create your PayPal account.
  5. Enter the security code shown, without spaces.
  6. Click ‘Continue.’

They will be able to reset you this way as well.

Let me know if you are able to log in and reset in this method and we will continue from there.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 6 months ago.
im sorry its not letting my get in
Customer: replied 6 months ago.
no thank you
Expert:  Isaac Franklin replied 6 months ago.

When you went to that page, and put your email for your paypal in; did it send an email with a reset

code to your email attached to your paypal account?

I have another way in, depending on what you mean by 'its not letting me in'.

Please explain?

Customer: replied 6 months ago.
No
Expert:  Isaac Franklin replied 6 months ago.

Does it tell you that your email is not recognized? Password?

What exactly is it 'not letting you in'.

I need to determine if it is an account issue or something with your device not allowing you

to change it?

If it is not a device issue:

Please call 1(###) ###-####to regain access to your account. They will ask you a serious of questions

that only you will know and can verify. They will be able to tell you what is going on with your acct.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

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