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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14952
Experience:  Over 10 years of professional experience.
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I have a fairly new Lenovo Thinkpad Ultrabook. If I step

Customer Question

I have a fairly new Lenovo Thinkpad Ultrabook. If I step away for even a few minutes, my screen goes dark and I need to reinput my pin to activate the screen. This is really annoying as the change in screen causes me to lose my connection to my work computer. I've adjusted my screen saver to a long delay, but this doesn't seem to help. Any ideas?
Submitted: 4 months ago.
Category: Computer
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Customer: replied 4 months ago.
Hi Cody
Expert:  Cody replied 4 months ago.

go to start menu --> search power options --> click change plan settings

make sure turn off display and sleep are set to never

Customer: replied 4 months ago.
OK, I made the changes. I had adjusted these settings earlier to 2 hours, so I'm not sure that this is the problem.
Expert:  Cody replied 4 months ago.

how long does it take to dim?

Customer: replied 4 months ago.
As short a time period of 5-10 minutes
Expert:  Cody replied 4 months ago.

press Fn + F9 is the screen all the way up for brightness to start off with?

Customer: replied 4 months ago.
Screen brightness is now at the highest level
Expert:  Cody replied 4 months ago.

alright lets test it out

Customer: replied 4 months ago.
I walked away for 2 minutes. The screen went black and I lost my connection to my work computer...bummer.
Expert:  Cody replied 4 months ago.

have you disabled the screen saver?

Customer: replied 4 months ago.
I adjusted the screen saver to none. It was previously set to activate at 100 minutes so I don't think this is the problem.
Customer: replied 4 months ago.
I get a sound, like a bell, then the screen goes dark and then I lose my connection to my work computer.
Expert:  Cody replied 4 months ago.

go to start menu --> search power options --> click change plan settings --> change advanced power settings on bottom left

display --> enable adaptive brightness --> turn off

Customer: replied 4 months ago.
It was already set to off
Expert:  Cody replied 4 months ago.

can we do a remote session

Customer: replied 4 months ago.
Let me know when you want to remote in.
Expert:  Cody replied 4 months ago.

Please download and run this file and provide me the ID/Password:
https://connect.teamviewer.com/v10/index.aspx

Customer: replied 4 months ago.
Password *****
Expert:  Cody replied 4 months ago.

test to see how that goes now

Customer: replied 4 months ago.
Ok, I'll see if that makes a difference.
Customer: replied 4 months ago.
I'll need to disconnect you from the remote access. I can allow you access again if necessary.
Expert:  Cody replied 4 months ago.

sounds good

Customer: replied 4 months ago.
Sorry Cody, but no help. It still went to a black screen then disconnected my remote access.
Expert:  Cody replied 4 months ago.

I will open this to other experts to see if they have any other ideas.

Customer: replied 4 months ago.
OK, thanks
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 4 months ago.
Hi Jason, I already paid to have Cody remote access into my computer. Do I need to pay you too?
Expert:  Jason Jones replied 4 months ago.

The remote session requires an additional payment. It doesn't appear that an extra payment was sent to Cody. There will be only one charge for the remote session. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 4 months ago.
Jason, sorry but I don't have time today to do this. If you can email me your contact information, I can do this another time. My email is *******************. Thanks, Scott
Expert:  Jason Jones replied 4 months ago.

Hello Scott,

I am not allowed to email customers. But you can come back and post a message on this page when you are ready to continue.

Thank you,

Jason

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