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Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 15756
Experience:  CISCO certified, Microsoft proficient, computing expert.
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I have an all-in-one Lenovo Ideacentre model#QS030812BS and

Customer Question

Hi I have an all-in-one Lenovo Ideacentre model#QS030812BS and I am locked out because the admin password ***** working. Can you tell me if it is BIOS or UEFI based. I purchased the Windows Recovery Tool but can't figure out how to get the machine to boot from the disk.
Submitted: 1 month ago.
Category: Computer
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Customer: replied 1 month ago.
Ok Thank You.
Expert:  Pete replied 1 month ago.

Is the Ideacentre running Windows 10?

Customer: replied 1 month ago.
I think so.
Expert:  Pete replied 1 month ago.

Are there any other user accounts set up on the computer?

If so, can you access them?

Customer: replied 1 month ago.
No other user accts. I did change my login for microsoft but the computer says it can't connect with my new internet.
Expert:  Pete replied 1 month ago.

Ok, are you using a wireless connection?

Customer: replied 1 month ago.
I am on a new laptop now but all my important stuff is on the desktop. I really need in.
Customer: replied 1 month ago.
Expert:  Pete replied 1 month ago.

Ok, can you try using a wire to connect to your router and see if the computer connects with the internet ok and then accepts your updated Microsoft login password?

Customer: replied 1 month ago.
The router is hooked up to my dish system and I have had so much trouble with that, I am afraid to move it.
Expert:  Pete replied 1 month ago.

Can you move the computer closer to the router?

Customer: replied 1 month ago.
I have a hotspot that I am using to connect the desktop.
Expert:  Pete replied 1 month ago.

I think there may be a problem with the hotspot/wireless connection - can you try moving the computer closer to the desktop and using a wired connection?

Customer: replied 1 month ago.
Yeah, I really just wanted to know if this would be BIOS or UEFI so I can make the disc correctly.
Customer: replied 1 month ago.
I am now connected.

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