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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We cannot get into our PayPal account because it was set up

Customer Question

We cannot get into our PayPal account because it was set up in 2012 by a person no longer associated with us so we don't know what phone numbers were used. There is $350 sitting there that we can't access.
JA: Have you contacted anyone about your account?
Customer: Yes, I talked to someone at PayPal and she couldn't help me. We are trying to locate the person who set it up but so far haven't had any luck.
JA: Have you installed any updates recently?
Customer: No. I did receive money in May and had no problem accessing our account.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 13 days ago.
Category: Computer
Expert:  IT Miro replied 13 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 13 days ago.

To confirm, you cannot access your PayPal account because you don't know the password, or something else is the problem?

Let me know,

IT Miro

Expert:  IT Miro replied 11 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 8 days ago.


Let me know if you were able to receive my messages.