Hi. My name is***** you for your question and the opportunity to assist.
Does the other user account (you mom's) have administrative rights on the computer
or is her account a standard user account?
What version of Windows is on the laptop?
Thank you. Click the start menu button and open Settings.
Click Family & Other people.
You'll see her account listed.
Is it an administrator or standard user.
Tell me if I have this correct: You don't want her to be able to log in to the laptop from her account,
launch the Verizon app, and get connected to the internet through the jetpack?