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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My password is not working on my HP Envy all in one

Customer Question

My password ***** ***** working on my HP Envy all in one
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Is it email password, or computer's login password, etc.?

Please reply at the box below. thank you,

Customer: replied 1 month ago.
It says. Password ***** ***** Try again it isa computer log in
Expert:  Viet - Computer Tech replied 1 month ago.

Thank you. Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Also, is this a new computer, or was it working fine previously?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
It shows my name that I used when I set up computer
Expert:  Viet - Computer Tech replied 1 month ago.

Thank you. Besides your name, does it also show an email address at the password ***** login screen?

Also, is this a new computer, or was it working fine previously?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
No. it does not show an email address. It is a new computer and I have had it for 3 weeks and has been working fine
Expert:  Viet - Computer Tech replied 1 month ago.

Can you please shut down the computer, then disconnect power cord from it for a minute, then re-connect, then turn on

, then when you are at the password ***** login screen, make sure the CAPS lock and NUM lock keys are off, then try entering your password ***** and check. (Password ***** *****)

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Did not work
Expert:  Viet - Computer Tech replied 1 month ago.

Sorry. Can you please click on the Ease of Access icon, then click on option On-Screen Keyboard, then use your mouse to enter your password, then check. (Don't use the physical keyboard.)

Note: Password ***** *****

Please let me know. thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Are you able to enter your exact password ***** the On-Screen Keyboard?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Expert:  Viet - Computer Tech replied 1 month ago.

After you've used the on-screen keyboard to enter your password, then click on the Enter key (or click on the Sign in option), then what happens?

Please let me know. Thank you,

Customer: replied 1 month ago.
Nothing. Still says same thing
Expert:  Viet - Computer Tech replied 1 month ago.

I'm sorry. Do you remember your exact computer's login password?

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
I can't reset. Too much to lose
Expert:  Viet - Computer Tech replied 1 month ago.

What kind of data you need?

Can we reset with saving your data / files, such as documents, pictures, etc.?

Please let me know. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

I can help with resetting your computer and still keeping your data intact.

Please let me know; we guarantee our service. Thank you,