I'm sorry about the issue. Is there any error or message?
Is it email password, or computer's login password, etc.?
Please reply at the box below. thank you,
Thank you. Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
Also, is this a new computer, or was it working fine previously?
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Thank you. Besides your name, does it also show an email address at the password ***** login screen?
Can you please shut down the computer, then disconnect power cord from it for a minute, then re-connect, then turn on
, then when you are at the password ***** login screen, make sure the CAPS lock and NUM lock keys are off, then try entering your password ***** and check. (Password ***** *****)
Sorry. Can you please click on the Ease of Access icon, then click on option On-Screen Keyboard, then use your mouse to enter your password, then check. (Don't use the physical keyboard.)
Note: Password ***** *****
Please let me know. thank you,
Are you able to enter your exact password ***** the On-Screen Keyboard?
After you've used the on-screen keyboard to enter your password, then click on the Enter key (or click on the Sign in option), then what happens?
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I'm sorry. Do you remember your exact computer's login password?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
What kind of data you need?
Can we reset with saving your data / files, such as documents, pictures, etc.?
I can help with resetting your computer and still keeping your data intact.
Please let me know; we guarantee our service. Thank you,