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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Second opinion] - I try to scan to computer, but all I get

Customer Question

Second opinion] - I try to scan to computer, but all I get is "computer not listed
Submitted: 3 months ago.
Category: Computer
Expert:  Byron replied 3 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are the printer and computer both connected wirelessly to your router or are they connected to each other via USB cable?

Customer: replied 3 months ago.
Bucable and I think I"m getting a runnaeound
Expert:  Byron replied 3 months ago.

Well, you've asked the same question 5 times.

Customer: replied 3 months ago.
I"M still without a solution!
Expert:  Byron replied 3 months ago.

Other than the scanning issue, does the printer print?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
it does
Expert:  Byron replied 3 months ago.

Click the link below to get me connected and I'll take a look.

http://www.justanswer.com/remotedesktop/join.aspx?Session=40abebfb-3b59-40ef-98d4-40c77a47fd27

Customer: replied 3 months ago.
I spent a lot already but have not gotten a solution.
Expert:  Byron replied 3 months ago.

Click the link. I need to be able to see what's going on.

Customer: replied 3 months ago.
Pete only "said "an erroneous message"
Expert:  Byron replied 3 months ago.

I'm not Pete.

From your computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=40abebfb-3b59-40ef-98d4-40c77a47fd27

Customer: replied 3 months ago.
But he did solve my problem.
Customer: replied 3 months ago.
NOT
Expert:  Byron replied 3 months ago.

Fine. Read the instructions above, click the link and get me connected.

Customer: replied 3 months ago.
My problem has not been solved.
Expert:  Byron replied 3 months ago.

I understand that. Read the instructions above, click the link and get me connected.

Expert:  Byron replied 3 months ago.

Good afternoon (at least on the East coast). Let me know when you're available to pick up again.

Expert:  Byron replied 3 months ago.

Good afternoon (at least on the East coast). Let me know when you're available to pick up again.