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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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HiI have a new HP Envy and I am trying to get my gmail

Customer Question

HiI have a new HP Envy and I am trying to get my gmail account set up correctly.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: You would ask? Ido not know
JA: Have you installed any updates recently?
Customer: yes google, and chrome, windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just want to access my g mail setting!
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when setting up your gmail email on your new computer?

Is your email currently working on the old computer, if you still have it?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.