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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I open my Surface 3 computer I get on the screen

Customer Question

when I open my Surface 3 computer I get on the screen message that computer is preparing bitlocker and in order to open comp I have to enter countless amount of numbers. How can I avoid this?
I hope I explained myself correctly. Can you help?
Submitted: 2 months ago.
Category: Computer
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Did you install Bitlocker on the computer, as an add-on ?

Customer: replied 2 months ago.
not personally no
Customer: replied 2 months ago.
If you like to contact me on my mobile call +61468700671.
Thanks Russell
Expert:  Russell H. replied 2 months ago.

Do you want to disable Bitlocker, then? that may be needed, to get rid of the initial prompt.

Customer: replied 2 months ago.
if you can disable it do it. I am not a computer expert and wouldn't know the function of a bitlocker
Customer: replied 2 months ago.
if you got time to explain it to me what is a bitlocker?
Expert:  Russell H. replied 2 months ago.

Turning it Off in most cases and situations requires that you know the password.

Do you know the Bitlocker password?

Have you ever entered anything in response to the prompt?

It is an encryption software that can if need be, scramble or encrypt your whole hard drive.

Customer: replied 2 months ago.
I have accessed a code throu my mobile so I was able to open laptop but I don't want to do it every time I open this laptop
Customer: replied 2 months ago.
will you let me know if this function is disabled please?
Expert:  Russell H. replied 2 months ago.

OK.

Try doing this, if you like, on your laptop:

  1. Open the Command Prompt as administrator.
  2. Type the following command to unlock your BitLocker drive:
  3. ...

manage-bde -unlock C: -RecoveryPassword *****

  1. Next turn off BitLocker Encryption:
  2. manage-bde -off C:

Does that look impossible to do, to you?

I wish to state that I have no access to your Surface 3 whatsoever at this point. I am limited completely to advising you.

Customer: replied 2 months ago.
sorry but I could not follow your instructions to make my computer working. I am not an expert in IT so if you don't mind I would like to get a refund for the amount you charged me.
Thanks

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