Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Your expert opted out. let me explain. How you load word will depend on several things. Are you using a windows pc? the directions
will tell you how for that. are you using a phone or tablet? THOSE directions will be different.
The version of word was never stated, so those directions will be different as well. See where i am going?
Each expert has to ASK you what you are using, what version you want etc. to give you the RIGHT directions. We do
not know who you are, what you own, or what you want unless you tell us, which Michelle was trying to do.
Sorry if this 'method' seems a little odd for you. It can be a little confusing to get the help you need. That is why
it we have to communicate.
As for you asking your experts to help with charges, i can explain as well. We are 'techs'. We fix your issues with
you for hardware, software, etc. We cannot see what agreements you made or memberships, your financial acct etc.
We only 'fix' your issues. Customer support has all the info you need, can answer all your payment/fee related questions
and can help you through phone, email and even chat. I will leave the link for you below.
And i will also offer my assistance if you decide to continue by telling me what version of word
you want and what type of device you are putting it on and what version of windows 7,8,10 operating
system you have or if you are on a mac. Sorry about the confusion.