Good morning. My name is*****'m sorry that you're having this problem. I will do my best to help. The deep cleaning cycle uses a lot of ink. It is possible that the color ink cartridges have been depleted. Let's check for that before we advance to further troubleshooting.
To view the ink levels from the printer, please follow these steps:
1. Turn the printer on.
2. Press the Menu button.
3. Select Setup.
4. Select Estimated Ink Levels.
Please let me know the results.
Thank you for that information. Canon suggests that you print a nozzle check pattern sheet ( here's how: https://support.usa.canon.com/kb/index?page=content&id=ART143210) and if it is not acceptable you should do thee following:
If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty. (done)
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it from the power supply.
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged.Contact the service center.
That's straight from Canon. However, I have a few other suggestions that may help. If you have only done the deep cleaning once, please repeat the process. Please be aware that it may deplete your ink so it would be a good idea to have replacement ink cartridges on hand. If the problem remains after the 2nd deep cleaning, please wait 24 hours (to give the dried ink in the nozzles a chance to soften) and try it one last time. If that doesn't work, our next step will be to remove the print head and try to manually clean it.
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