Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Please tell me what the message about Microsoft Customer Experience says, exactly and in full, please, and what options is offers, and what options you have tried.
Also please tell me what is on your screen behind that message?
By all means determine that. You can get back to me through
I'm sure there's a solution to this. Note down the info I asked for, please, and get back to me at your leisured convenience. Thanks.
I am sorry to say that I cannot offer Secure Remote assistance at this time, myself.
With apologies, I have Opted Out of this case, turning it over to the general body of JustAnswer Experts. Thanks for your patience meanwhile.
Hi Daniel! My name is***** will be happy to assist you with this remotely. Please click on the link below:
Download and install the TeamViewer program. Please provide me the id and password ***** it has loaded. Let me know if you have any questions or issues. Thank you!
I have entered my phone number in the private "contact information" area so you can call me if you are having any problems downloading and installing TeamViewer for MAC. I am also attaching a screen shot of the information that I will need once Team Viewer has been installed.