How's it going.Let me read of your question. Give me a minute.
What website are you trying to log onto?
What does it say when you login? Can you give me the details please I will get onto the right away.
Can you try and reset your password ***** username
If you are not able to do this you will not be able to access the account
We have no access to their database we are a separate entity and can only advise you how to do things
Do you still need help with this?