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technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 1945
Experience:  20 years experience. B.S. Computer Science
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I do not have access to skype. richardkrause4, pc dell, no,

Customer Question

i do not have access to skype. richardkrause4
JA: What kind of computer do you have?
Customer: pc dell
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: Also, my microsoft account has been suspended, but i don't know why.
Submitted: 5 months ago.
Category: Computer
Expert:  technicalcat replied 5 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you trying to download skype and install, or are you getting an error with skype? Please type reply in box below.

Customer: replied 5 months ago.
won't accept my password... have tried the skype link sent to my email, but it says i can't try again.
Customer: replied 5 months ago.
I am going off line now.
Expert:  technicalcat replied 5 months ago.

I see. Would you like to create a new skype account, or must you use the existing account? Keep in mind, that unless you have many contacts with the old skype account, it would be easier to create a new one. I can help you do this and login.

Customer: replied 5 months ago.
Use the old skype account.
Customer: replied 5 months ago.
I didn't see a response.
Customer: replied 5 months ago.
I still didn't see a response.
Expert:  technicalcat replied 5 months ago.

Hello, do you still need help with this issue?

Customer: replied 5 months ago.
I still haven't seen a response.
Expert:  technicalcat replied 5 months ago.

Have you tried this link in order to recover your password ***** your account? If not, please continue with it. Let me know the results. Thank You.

https://login.skype.com/recovery?client_id=360605&redirect_uri=https%3A%2F%2Fsecure.skype.com%2Fportal%2Flogin%3Freturn_url%3Dhttps%253A%252F%252Fsecure.skype.com%252Fportal%252Foverview

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