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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Told by best buy bad hard drive. bought new ssd and

Customer Question

Told by best buy bad hard drive. bought new ssd and installed today. have no internal dvd rom but I have an external. burned a windows 10 creation tool disc. It tries to read the disc on boot up but keeps returning with " no bootable device-- Please Restart System"
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Toshiba Satalite P55w b5220
JA: Have you installed any updates recently?
Customer: factory installed windows 8 but upgraded before hard drive crash. currently trying to reboot with windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Kevin T replied 2 months ago.

How's it going.
Let me read of your question. Give me a minute.

Customer: replied 2 months ago.
its going well. could be better.
Customer: replied 2 months ago.
no hurry, just confirming you are still there
Expert:  Kevin T replied 2 months ago.

Hi

Could we create this on a pen drive instead? I think there is an issue between the computer and the exernal drive.

Customer: replied 2 months ago.
I will try again. I have another laptop running windows 7 that recognizes the thumb drive. but Windows creator tool does not.
Expert:  Kevin T replied 2 months ago.

I could do a remote connect and set this up for you?

Expert:  Kevin T replied 1 month ago.

Hi

Do you still need help with this?