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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I entered the correct ID and password to login to juno, but

Customer Question

I entered the correct ID and password ***** login to juno, but it will not allow me to access the email
JA: Have you tried having password ***** directions emailed to you?
Customer: Called the toll free and got a recording saying no one in this area (Denver) but can talk to someone if willing to pay a charge, $1.95 per minute.
JA: Have you installed any updates recently?
Customer: No, but paid the $17.95 annual charge yesterday.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Computer
Expert:  Isaac Franklin replied 17 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 17 days ago.

Have you tried to reset your password *****?

If you are a paying customer with juno, you should be able to reset your password *****

Let me know what you have tried and we will proceed when you reply.