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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31246
Experience:  Over 20 years of consulting to the IT industry
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Can't sign in

Customer Question

Can't sign in
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there Jason and welcome

Can you tell me please what it is your trying to sign into?

And what message you receive when it fails?

Expert:  Richard replied 2 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 2 months ago.
Trying to log onto yahoo and saying can't sign in password *****
Expert:  Richard replied 2 months ago.

Thanks

When were you last able to sign in?

Customer: replied 2 months ago.
This morning
Expert:  Richard replied 2 months ago.

Thanks

Can you please click on my link below and go through the process to reset your password

https://edit.yahoo.com/forgotroot

Once the password ***** been reset, then use this new password ***** access your account.

Let me know the results please.