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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31124
Experience:  Over 20 years of consulting to the IT industry
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My email stopped syncing to my Galaxy 3 phone yesterday

Customer Question

My email stopped syncing to my Galaxy 3 phone yesterday morning.
JA: Just to clarify, what email service provider are you using?
Customer: yahoo
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, thank you
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

As the first step, can you please hold the power button on the phone until a menu shows, and choose power off.

Then power on the phone and tell me if email now synchs correctly please.

Thank you

Customer: replied 1 month ago.
Did this four times already.
Customer: replied 1 month ago.
Did this four times already. Does not reboot the email
Expert:  Richard replied 1 month ago.

Thanks

If you click on my link below, are you able to sign into your account there?

http://mail.yahoo.com

Customer: replied 1 month ago.
Thank you anyhow. I was scammed by something like this and am feeling uncomfortable so will take my phone to a store instead.
Expert:  Richard replied 1 month ago.

We have been here for 14 years, with a Triple A rating from the BBB

I can guarantee you you're not being scammed...

Can you do the instructions I asked?

Customer: replied 1 month ago.
No, thank you. The idea of you linking has me running ng. Thanks anyhow.
Expert:  Richard replied 1 month ago.

It is just a web link... it takes you to the yahoo site, but it is no problem, in the event you change your mind you can return here at any time.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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