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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have changed my password for google on my mac, but when I

Customer Question

I have changed my password ***** google on my mac, but when I try to get into the other devices and use that password ***** says it's wrong and won't allow it.
JA: How much experience do you have with this particular machine?
Customer: With my Mac - Pretty experienced
JA: Have you installed any updates recently?
Customer: I installed the latest version
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I don't think so. I have four of the devices that I use to connect to Google mail in front of me if that will help the expert
Submitted: 19 days ago.
Category: Computer
Expert:  Andrew James replied 19 days ago.


I'm going to start with the basic question to collect a bit more information. How did you change the google password ***** your mac? Through the google website?

Expert:  Andrew James replied 19 days ago.

If you will pick a device, (and let me know what it is), and I'll walk you through the steps to reset the password ***** that device. I have a feeling you have completed all these steps based on your initial information but it gives me a good starting point for troubleshooting.

Additionally, Do you have google 2 factor auth turned on? That can cause additional headaches during a password ***** as one-time passwords are also forgotten.

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